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Thousands of passengers are due compensation after a massive Microsoft IT outage disrupted flights. Over 700 flights to, from, and within the UK were cancelled, leaving many passengers stranded and others facing significant delays.
According to air passenger regulations, airlines must compensate customers for late or cancelled flights. However, many are reluctant to payout and are trying to avoid doing so in this case.
Experiencing a missed or delayed flight is incredibly frustrating, and airlines should have robust plans in place to ensure passengers don’t bear the brunt of IT issues and other avoidable disruptions. easyJet, Virgin Atlantic, British Airways, TUI, Ryanair, Jet2, and Wizz Air all failed in their duty of care during this outage.
If your flight was cancelled or delayed for more than three hours between Friday, July 19, and Sunday, July 21, you could be due compensation.
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If you were scheduled to fly between Friday, July 19, and Sunday, July 21, and your flight was cancelled or delayed for more than three hours, you could be entitled to compensation. This includes where:
Under UK passenger rights rules, airline customers are only entitled to compensation if they receive less than 14 days’ notice of cancellation.
From June to July 2024, thousands of UK passengers had flights cancelled due to an IT outage. The problems were caused by a faulty software update for Microsoft Windows issued by cyber-security firm CrowdStrike.
Yes, we believe so. While the UK Civil Aviation Authority (CAA) suggests this may be an ‘extraordinary circumstance,’ our legal experts disagree. Airlines did not take all reasonable measures to prevent the disruption and should compensate affected passengers for their lack of resilience.
A recent Supreme Court ruling against BA supports our opinion. In this case, the airline was forced to compensate passengers after refusing to pay out when flights were cancelled because of staff absence. BA also tried to argue ‘extraordinary circumstances’ in this case but lost its battle on appeal. This ruling sets a precedent for similar cases, including the Microsoft IT outage.
Compensation ranges from £220 to £520, depending on the length of the delay and the distance travelled. This amount is fixed and not linked to the cost of your ticket.
UK and European airlines must adhere to the EC261 rules. These set out the care and compensation you can expect when your plane is delayed or cancelled.
You can apply directly to the airline for compensation, but claims are often rejected. Our experienced solicitors can help ensure your claim is taken seriously. We have a strong track record, including a successful case against BA and an ongoing claim against easyJet.
Standing up for justice, our solicitors are pursuing claims against the affected airlines.
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